INTEGRITY

 

In line with the establishment of TQMSB Gift Policy, it strictly prohibits all TQMSB employees from giving or accepting gifts no matter the value or the reason. This is to avoid conflicts of interest or the appearance of such conflicts for either party.

“Trade Quest Management Sdn Bhd (TradeQuest) is committed to the implementation of GIFT POLICY”

Employees are strictly not allowed to offer or receive any gifts/hampers/andpao/duit raya/voucher from Supplier/Vendors during all time and also upcoming festive seasons.

 

 

TQMSB Sponsorship Policy sets out principles and guidelines for both seeking and offering sponsorship of TQMSB activities by individuals or organisations including clubs and community groups. All sponsorship offered or accepted by TQMSB must be compatible with TQMSB business activities and reflect the Company’s commitment to operate in an ethical manner.

 

TQMSB encourages its employees to conduct business-dealings with vendors that uphold the principles of good corporate governance, integrity, transparency, independence, accountability, fairness and social responsibility. The Policy applies to the entire TQMSB organization, its employee, current and potential vendors and their family members. Any violation of this policy may result in disciplinary actions being invoked against that party, in addition to any contractual or legal remedies.

 

TQMSB hold the highest standards of business practice and corporate integrity. We are committed in delivering transparency with any respective parties pertaining to business dealings. This policy serves a channel for declaration of interests in business operations and serves as a guideline in conducting business ethically.

 

TQMSB is aware that it may be held liable for act of corruption by our associated parties or any individual or entity that has some form of business relationship. TQMSB Due Diligence Policy was established to protect reputation and promote transparent business practice.

 

TQMSB is committed to the highest standard of integrity and accountability in the conduct of its business and operations. It also protects the employees from victimization, harassment or disciplinary action as a result of any disclosure made in good faith. Recognising the above mentioned commitment, this policy covers situation where an individual (the whistleblower) raises a complaint about a risk, malpractice or wrongdoings that affects others such as customers, suppliers and other employees or public interest.

 

Disclosure can be made to ANY of the following reporting channels, in strict confidential manner:Disclosure can be made to ANY of the following reporting channels, in strict confidential manner:

i. Email to icu@tradequest.com.my;

ii. Direct line at 03-26178975 / 03-26178920 from Monday to Friday during office hours (9am to5pm)

iii. Submit report to Integrity & Compliance Unit (ICU), Trade Quest Management Sdn Bhd, No.19A, 1st Floor, Jalan Kundang 1, Taman Bukit Pasir, 83000, Batu Pahat, Johor.

 

The Personal Data Protection Act 2010 (the “Act”), which regulates the processing of personal data in commercial transactions, applies to Institut Jantung Negara Sdn Bhd (“our”, “us” or “we”).   For the purpose of this written notice (“Notice”), the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act.The Personal Data Protection Act 2010 (the “Act”), which regulates the processing of personal data in commercial transactions, applies to Institut Jantung Negara Sdn Bhd (“our”, “us” or “we”).   For the purpose of this written notice (“Notice”), the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act.Akta Perlindungan Data Peribadi 2010 (“Akta” tersebut) yang mengawal selia pemprosesan data peribadi dalam transaksi komersial, terpakai kepada Institut Jantung Negara Sdn Bhd (“kami”). Untuk tujuan notis bertulis ini (“Notis”), terma-terma “data peribadi” dan “pemprosesan” mempunyai maksud yang sama seperti yang ditakrif dalam Akta tersebut.

1. This Notice serves to inform you that your personal data is being processed by us or on our behalf. Notis ini bertujuan untuk memaklumkan kepada anda bahawa data peribadi anda sedang diproses oleh atau bagi pihak kami.

2. Your personal data includes the information provided by you in the documents prescribed in paragraph 4 of this Notice and all other personal data we again collect from you on any subsequent occasion.Data peribadi anda termasuk maklumat yang diberikan oleh anda dalam dokumen yang dinyatakan dalam perenggan 4 Notis ini dan semua data peribadi lain kami sekali lagi kumpul daripada anda pada bila-bila masa kemudiannya.

3. Your personal data is being or is to be collected and further processed for employment application consideration (and reconsideration) purposes and, if you are successful in your application, for performing the contract of service; employee administration, management and training purposes; purposes related to a benefit provided to you as our employee; complying with any legal and/or regulatory requirements; purposes related to our company functions and/or events, performing such other contract as may have been entered between you and us and such other purposes directly related to the foregoing (collectively, “Purposes”).Data peribadi anda sedang atau akan dikumpulkan dan diproses selanjutnya untuk maksud-maksud pertimbangan (dan pertimbangan semula) permohonan pekerjaan dan, jika anda berjaya dalam permohonan anda, melaksanakan kontrak perkhidmatan; maksud-maksud pentadbiran, pengurusan dan latihan pekerja; maksud-maksud berkaitan dengan faedah yang diberikan kepada anda sebagai pekerja kami, memenuhi apa-apa kehendak undang-undang dan/atau kawal selia, maksud-maksud berkaitan dengan fungsi dan/atau acara syarikat kami; melaksanakan apa-apa kontrak lain yang telah dipersetujui antara anda dengan kami dan maksud-maksud lain yang berhubungan secara langsung dengan yang tersebut di atas (secara kolektif, “Maksud-maksud” tersebut).

4. Your personal data is being or is to be collected from your employment application form; your identity card and/or passport; your CV; information obtained during your job interview; information obtained from your reference in your CV, your former employers, recruitment agencies, background check agencies, healthcare providers, and/or other third party service providers; our closed-circuit television (CCTV) recording; and information that you have provided and will provide us from time to time.Data peribadi anda sedang atau akan dikumpulkan daripada borang permohonan pekerjaan anda; kad pengenalan dan/atau pasport anda; CV anda, maklumat yang telah kami perolehi semasa temuduga kerja anda; maklumat yang telah kami perolehi daripada rujukan anda dalam CV anda, majikan lama anda, agensi pekerjaan, agensi pemeriksa latar belakang, dan/atau pihak pembekal perkhidmatan ketiga yang lain; rakaman televisyen litar tertutup (CCTV) kami; dan maklumat yang anda telah berikan dan akan berikan kami dari masa ke semasa.

5. You have the right to request access to and to request correction of your personal data and to contact us with any inquiries or complaints in respect of your personal data (including the possible choices and means for limiting the processing of your personal data) from:Anda berhak untuk meminta akses kepada dan meminta pembetulan terhadap data peribadi anda dan untuk menghubungi kami tentang apa-apa pertanyaan atau aduan berkenaan dengan data peribadi anda (termasuk pilihan-pilihan dan cara-cara yang mungkin untuk mengehadkan pemprosesan data peribadi anda) daripada:
Designation:Perjawatan: Personal Data Protection OfficerTelephone No.:No. Telefon: 07-4338999Fax No:No. Fax: 07-4332888E-mail address:Alamat E-mel: mdimran@tradequest.com.my

Designation:	Personal Data Protection Officer
Telephone No.:	07-4338999
Fax No:	07-4332888
E-mail address:	mdimran@tradequest.com.my

6. Subject to provisions of the Act:Tertakluk kepada peruntukan-peruntukan Akta tersebut:
(a) We may charge a fee for processing your request for access or correction; andKami berhak mengenakan bayaran untuk memproses permintaan anda untuk mengakses atau membuat permbetulan; dan(b) We may refuse to comply with a data access request or a data correction request and shall, by notice in writing, inform you of our refusal and the reasons of our refusal.Kami boleh enggan mematuhi permintaan mengakses data atau permintaan pembetulan data dan hendaklah, melalui notis bertulis, memaklumkan anda mengenai keengganan tersebut dan sebab-sebab bagi keengganan tersebut.

7. We disclose or may disclose your personal data to our related corporations, our business partners, our service providers including but not limited to our financial and professional advisors, governmental departments and/or agencies, regulatory and/or statutory bodies such as but not limited to the Inland Revenue Board, the Employees’ Provident Fund Board and the Social Security Organisation, Insurance Company and any such third party requested or authorized by you for the Purposes.Kami menzahirkan atau boleh menzahirkan data peribadi anda kepada perbadanan berkaitan kami, rakan-rakan perniagaan kami, pembekal-pembekal perkhidmatan kami termasuk tetapi tidak terhad kepada penasihat kewangan atau profesional kami, jabatan-jabatan dan agensi-agensi kerajaan, badan-badan kawal selia dan/atau berkanun seperti dan tidak hanya terhad kepada Lembaga Hasil Dalam Negeri, Lembaga Kumpulan Wang Simpanan Pekerja, Pertubuhan dan Keselamatan Sosial, Syarikat Insuran, sebarang pakar kesihatan atau hospital dan dan mana-mana pihak ketiga yang diminta atau dibenarkan oleh anda untuk maksud-maksud tersebut.

8. If you give us personal data or information about another person, you must first confirm that he/she has appointed you to act for him/her, to consent to the processing of his/her personal data and to receive on his/her behalf any data protection notices.Sekiranya anda memberi data atau maklumat peribadi orang lain kepada kami, anda hendaklah memastikan terlebih dahulu bahawa orang tersebut telah melantik anda untuk mewakilinya, membenarkan untuk memproses data peribadinya dan untuk menerima sebarang notis perlindungan data bagi pihaknya.

9. If your application is unsuccessful, we will keep your information for a reasonable period in accordance with legal requirements and for administration purposes. We, our associated companies or our business partners may also contact you if other job opportunities arise in the future. If you do not wish for us, our associated companies or our business partners to contact you for this purpose please tick this box [  ]. Sekiranya permohonan anda tidak berjaya, kami akan menyimpan maklumat anda untuk tempoh yang munasabah selaras dengan kehendak undang-undang dan untuk tujuan pentadbiran. Kami, syarikat-syarikat bersekutu atau rakan kongsi juga boleh menghubungi anda sekiranya ada peluang pekerjaan lain pada masa hadapan. Sekiranya anda tidak mahu kami, syarikat-syarikat bersekutu atau rakan kongsi menghubungi anda untuk tujuan ini.

10. If you fail to supply us any of your personal data, we may refuse to process your personal data for any of the Purposes.Jika anda gagal untuk memberikan kami mana-mana data peribadi anda, kami boleh enggan untuk memproses data peribadi anda untuk mana-mana maksud-maksud tersebut.

11. We may transfer your personal data to a place outside Malaysia.Kami boleh memindahkan data peribadi anda ke sesuatu tempat di luar Malaysia.

12. You are responsible for ensuring that the information you provide us is accurate, complete, not misleading and is kept up to date.Anda bertanggungjawab untuk memastikan bahawa maklumat yang anda berikan kami adalah tepat, lengkap, tidak mengelirukan dan terkini.

13. In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail over the Bahasa Malaysia version.Sekiranya terdapat apa-apa ketidak-konsistenan antara versi bahasa Inggeris dan versi Bahasa Malaysia Notis ini, versi Bahasa Inggeris akan mengatasi versi Bahasa Malaysia.

1. OBJECTIVE OF THE POLICY

Trade Quest Management Sdn Bhd seeks to maintain and enhance our reputation of providing you with high quality products and services. We value complaints as they assist us to improve our products, services and customer service.

Trade Quest Management Sdn Bhd is committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible.

This policy has been designed to provide guidance to both our customers and staff on the manner in which

Trade Quest Management Sdn Bhd receives and manages your complaint. We are committed to being consistent, fair and impartial when handling your complaint.

The objective of this policy is to ensure:

• You are aware of our complaint lodgement and handling processes,
• Both you and our staff understand our complaints handling process,
• Your complaint is investigated impartially with a balanced view of all information or evidence,
• We take reasonable steps to actively protect your personal information,
• Your complaint is considered on its merits taking into account individual circumstances and needs

2.DEFINITION OF A COMPLAINT

In this policy a complaint means an expression of dissatisfaction by a customer relating to travel service provided by us.

3.HOW A COMPLAINT CAN BE MADE

If you are dissatisfied with a travel service provided by us, you should in the first instance consider speaking directly with the staff member/s you have been dealing with. If you are uncomfortable with this or consider the relevant staff member is unable to address your concerns you can lodge a complaint with us in one of the following ways:

• By completing a feedback form on our website http://tradequest.com.my/Website/
• By telephoning us on +6 074338999 / +6 016 7533763
• By writing to us19A, 1^st Floor, Jalan Kundang 1, Taman Bukit Pasir, 83000 Batu Pahat, Johor, Malaysia
• By emailing us compliant@tradequest.com.my
• In person by speaking to any of our customer service

If we receive your complaint verbally and we consider it appropriate, we may ask you to put your complaint in writing.

When we are investigating your complaint we will be relying on information provided by you and information we may already be holding. We may need to contact you to clarify details or request additional information where necessary. To help us investigate your complaint quickly and efficiently we will ask you for the following information:

• Your name and contact details:
• The name of the person you have been dealing with about your travel service:
• The nature of the complaint:
• Details of any steps you have already taken to resolve the compliant:
• Details of conversations you may have had with us that may be relevant to your complaint,
• Copies of any documentation which supports your

5.HELP WHEN MAKING A COMPLAINT

The person receiving or managing your complaint should provide you with any assistance you may need to make your complaint. However if you consider you need further assistance please contact:

Name        : Haji Muhammad Imran Raja

Tel No.      : +6 016-7533763

Email Add  : mdimran@tradequest.com.my 

6.RECORDING COMPLAINTS

When taking a complaint, we will record your name and contact details. We will also record all details of your complaint including the facts and the cause/s of your complaint, the outcome and any actions taken following the investigation of your complaint. We will also record all dates and times relating to actions taken to resolve the complaint and communications between us.

As part of our on-going improvement plan, complaints will be monitored for any identifying trends by management and rectification/remedial action taken to mitigate any identified issues.

If you lodge a complaint we will record your personal information solely for the purposes of addressing your complaint. Your personal details will actively be protected from disclosure, unless you expressly consent to its disclosure.

Where a third party travel supplier such as a tour operator, was involved in your travel services, we may be required to speak with them to fully investigate your complaint.

7.FEEDBACK TO CUSTOMER’S

Trade Quest Management Sdn Bhd is committed to resolving your issues at the first point of contact, however, this will not be possible in all circumstances, in which case a more formal complaints process will be followed.

We will acknowledge receipt of your complaint within three (3) business days. Once your complaint has been received, we will undertake an initial review of your complaint.

There may be circumstances during the initial review or investigation of your complaint where we may need to clarify certain aspects of your complaint or request additional documentation from you. In such circumstances we will explain

the purpose of seeking clarification or additional documentation and provide you with feedback on the status of your complaint at that time.

We are committed to resolving your complaint within 10 business days of you lodging your complaint, however, this may not always be possible on every occasion. Where we have been unable to resolve your complaint within 10 business days, we will inform you of the reason for the delay and specify a date when we will be in a position to finalise your complaint.

During the initial review or investigation stage we may need to seek further clarification or documentation from you to assist us in resolving your complaint.

If we have sought clarification or additional documentation from you and we are waiting on you to provide this information, we may not be able to meet our 10 business day finalisation commitment. In such circumstances upon receipt of your clarification or additional documentation we will indicate to you when we expect to be able to finalise your complaint.

Once we have finalised your complaint, we will advise you of our findings and any action we have taken. We will do this in writing, unless it has been mutually agreed that we can provide it to you verbally.

You have the right to make enquiries about the current status of your complaint at any time by contacting us.

 

8.OUR SIX POINT COMPLAINT PROCESS

• We acknowledge:

Within three business days of receiving your complaint we will acknowledge receipt of your complaint.

• We review:

We undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.

• We investigate:

Within 10 business days of receiving your compliant we will investigate your complaint objectively and impartially, by considering the information you have provided us, our actions in relation to your dealings with us and any other information which may be available, that could assist us in investigating your complaint.

• We respond:

Following our investigation we will notify you of our findings and any actions we may have taken in regards to your complaint.

• We take action:

Where appropriate we amend our business practices or policies.

• We record

We will record your complaint for continuous improvement process and monitoring through regular review, your personal information will be recorded in accordance with relevant privacy legislation.

If you complain about a member of our staff, we will treat your complaint confidentially, impartially and equally (giving equal treatment to all people). We will investigate your complaint thoroughly by finding out the relevant facts, speaking with the relevant people and verifying explanations where possible.

We will also treat our staff member objectively by:

• informing them of any complaint about their performance,
• Providing them with an opportunity to explain the circumstances,
• Providing them with appropriate support,
• Updating them on the complaint investigation and the

 

9. OUR COMPLAINTS ESCALATION PROCESS

If you complain about a member of our staff, we will treat your complaint confidentially, impartially and equally (giving equal treatment to all people). We will investigate your complaint thoroughly by finding out the relevant facts, speaking with the relevant people and verifying explanations where possible.

We will also treat our staff member objectively by:

• informing them of any complaint about their performance,
• Providing them with an opportunity to explain the circumstances,
• Providing them with appropriate support,
• Updating them on the complaint investigation and the

10. COMPLAINTS UNDER INVESTIGATION BY A REGULATOR OR LAW ENFORCEMENT AGENCY

If your complaint is currently being investigated by a relevant federal, state or territory consumer protection regulator or law enforcement agency we may cease to take further action in relation to your complaint pending finalisation of their investigation.

We will assist any agency with their investigations.

 

11. Trade Quest Management Sdn Bhd (TradeQuest)

Should you wish to speak to TradeQuest about your complaint you can contact them in the following ways:

• By completing a feedback form on their website http://tradequest.com.my/Website/
• By telephoning them on 07-4338999 / 016-7533763
• By writing to them at 19A, 1^st Floor, Jalan Kundang 1, Taman Bukit Pasir, 83000 Batu Pahat, Johor
• By emailing them at compliant@tradequest.com.my
• For escalation you may emailing them to mdimran@tradequest.com.my

 

12.YOUR RIGHTS UNDER CONSUMER LAW

You reserve the right to refer your complaint to your relevant federal, state or territory consumer protection agency at any time.

 

This policy covers the processing of your personal data by the Trade Quest Management Sdn Bhd  and its associated companies whose registered office is at No.19A, 1^st Floor, Jalan Kundang 1, Taman Bukit Pasir, 83000 Batu Pahat, Johor, Malaysia.

About our procedures

For the purposes of processing personal data TQMSB is the Data Controller.

It is important that you are aware of how your details will be handled and what we are doing to ensure that we protect your information at all times. It is also important for us to share with you how we have taken steps to manage your data in full compliance with the laws and regulations that apply to you and our business.

By visiting this website, and in providing any data about yourself to us, you are confirming that you have read, understood and agree to our policies and procedures.

If you have any queries regarding the processing of your personal data or need to update your details, please contact us at the address above or at info@tradequest.com.my

What information will I need to share with you?

We believe in only taking personal information that is absolutely necessary. By restricting the amount of information that we hold, we can help to reduce and mitigate the impact of any loss or theft of data.

We collect information in several ways including from our website and in the course of our other commercial and education activities. This includes when you register for our public workshops or certified learning programmes on our website, or you subscribe to other risk and compliance updates, or other events. When you book a course or event we will use your details to:

• Deliver our contract to provide training you have requested;
• Contact you with regarding your booking or attendance at our course or event;
• where appropriate and relevant, provide a delegate list to course delegates; and
• where you have consented, keep you informed of other courses or events run by us

You may therefore be asked to provide basic details such as, your title, name, telephone number, email address, birth date, company name, address and post code. These details are necessary to enable us to deliver and personalise services to you. Failure to provide this information may mean we are unable to provide services to you.

Some safeguards that we have in place

Your data will be processed securely within the UK and will only be passed outside of the European Economic Area when this is absolutely necessary (for example to deliver services you have requested).

We have taken steps to minimise the personal data we collect from you to protect you privacy.

It may be necessary to share your details with third parties who we engage to fulfil a service to you. When we are required to share your details, we will ensure that this is performed securely at all times. By continuing with our service, you agree to this activity. If you have booked a certificated course we may need to pass on your details to the accreditors so that they can check your eligibility and/or make arrangements for you to sit their exams.

Occasionally employers may request details of course attendance by their staff. We will disclose this information only where the employer has paid for the course. In all other situations we will seek your explicit consent.

We do not disclose your attendance to any other parties without your written consent.

We will not ask you to confirm your password in any form of unsolicited online mail, so please keep these details safe and secure. If in doubt, contact us as info@tradequest.com.my

How long do we hold your data for?

By law we have to keep basic information about course attendees and their contact details for a minimum of 6 years for tax purposes.

Subject to any legal requirement, we will delete your information where you tell us that you will no longer be attending our courses in the future or six years after you last attended a course.

We will provide you with the ability to opt out of any marketing communications each time we contact you. A suppression record will be retained should you decide you no longer wish to receive contact from us.

Your Rights

You have the following rights –

• to request us to object to our processing of your information;
• request us to restrict the processing of you personal data;
• request us to rectify any inaccurate information we hold about you;
• request your information be erased;
• lodge a complaint with the Information Commissioner if you believe we have processed you details inappropriately;
• to request us to ‘port’ your data. Providing you with the data you have provided to us in a reusable format; and
• request confirmation as to whether personal data are being processed about you and where that is the case access to that information by obtaining a copy of the information.

To learn more about these rights please see the ICO website.

If you would like to exercise any of these rights please email us at info@tradequest.com.my or write to us at No.19A, 1^st Floor, Jalan Kundang 1, Taman Bukit Pasir, 83000 Batu Pahat, Johor, Malaysia.

Cookie Policy

Many websites place cookies whenever a user visits their site, in order to track traffic flows. Cookies are text files, which identify your computer to the server. We may use cookies from time to time but only to make your web experience better. We do not track individual web visitors.

We use cookies as a means of monitoring the effectiveness of our services and website performance.

By agreeing to our cookie policy, you are consenting to this activity.

Opting Out of Mailing and Marketing

We value the opportunity to keep in touch with you, and to inform you at appropriate intervals of new or enhanced products and services. You have the right not to be included in these mailings.

We will not sell your contact details or personal information to other third parties. In the event that you do not want us to contact you for the purposes of marketing, please contact us at: info@tradequest.com.my

When subscribing to our newsletter the only information you have to provide is your name and email address. This is used to keep you informed of forthcoming training events run by TQMSB.

You can unsubscribe at anytime. Please send an email to info@tradequest.com.my

Links to Other Sites

Our web site may contain links to other web sites. We are not responsible for the privacy practices of other web sites. Please read the privacy statements of each web site that collects personal data about you. This privacy policy applies only to information collected by TQMSB.

When subscribing to our newsletter the only information you have to provide is your name and email address. This is used to keep you informed of forthcoming training events run by TQMSB.

You can unsubscribe at anytime. Please send an email to info@tradequest.com.my